Account in credit, refund

[Daniel0210]

@Jase442 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit (as your post is a little confusing) on your Sky account and whether the payment method is still active.

[Jase442]

@Daniel0210 

Yes, please can you escalate to Sky.

Account is showing as in credit but payment method no longer active as cancelled service. 

[Daniel0210]

@Jase442 

I’ve escalated your post to Sky and their Messaging Team should contact you later or tomorrow . 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[hazey40]

How can I get my sky credit refunded back to me 

[Daniel0210]

@hazey40 

Is this after cancelling a Sky subscription?

[hazey40]

Yes its after i cancelled it was credited to my account 

[Daniel0210]

@hazey40 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[hazey40]

Yes it's currently showing as account credit 

[Daniel0210]

@hazey40 

Payment method still active? 

[hazey40]

Nope 

[Daniel0210]

@hazey40 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there!  Thank you for escalating this. We have sent an invite to @hazey40.

[Addie15]

Update-We are closing this session now as this matter has been resolved. Thanks.

[DanLeyla]

Can you please help we have credit on our account which is now closed how do we get a refund?