Account in credit due to changing broadband provider

[ladyejo]

I am in credit on my account due to changing my broadband provider. When will credit be paid into my bank

[GD1]

@ladyejo  Refunds normally take 6 weeks from closing the account, however we can ask the community messaging team to help with this if you wish.

[ladyejo]

Yes I think that would be of help to me as I'm a pensioner and the refund would help.

[caesarome]

@ladyejo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @ladyejo to chat.

[ladyejo]

My account is in credit due to change broadband provider. I was wondering when I would get my credit as it is over £36.00.  I changed provider on 9,th December 2024.

I've tried messaging but no joy. Can someone please help.