Account in credit at the end of contract

[Loz1987]

Hello my account is slightly in credit at the end of my contract. How do I claim this money back please or at the very least have it transfered onto my mobile account. Many thanks Lauren

[Daniel0210]

@Loz1987 

Accounts don't end at the end of a contract. Unless you've actually cancelled it's only your discounted term that's ended. So have you cancelled your subscription? 

[Loz1987]

Yes its all been cancelled and since cancelled it is showing in credit. It has been for a couple of months. I assumed it would be sent back to my bank or moved to my mobile account but its still showing each month on bill statements. 

[Daniel0210]

@Loz1987 
It won't be moved to your mobile account.

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm if the payment method is still active.

[Loz1987]

I would appreciate if you could get this process moving via the messaging team. I never cancelled any direct debit:) 

[caesarome]

@Loz1987 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi. Thank you for escalating this. We have sent an invite to @Loz1987.

[Loz1987]

Where do I find the invite you sent please 

[Daniel0210]

@Loz1987 
You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mark39]

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@caesarome wrote:

@Loz1987 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

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@Loz1987 see @caesarome previous post.

[Addie15]

Update-We are closing this session now as this matter has been resolved. Thanks.