Account in credit after cancellation

[sdghjf+sdgjf]

I'm hoping for some assistance. I cancelled my service back in April.

My account is showing a credit balance. It has now been over three months and I have not yet received the refund, which I had understood would be an automatic process.

[Daniel0210]

@sdghjf+sdgjf 

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection but 3+ months seems excessive. 

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for 1-2 weeks. You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.

Saying nothing when asked the reason for your call usually helps in getting put in the queue.