Account has been restricted and I can't get onto anyone

[Timothy+Paul]

My account has been restricted and I can't get onto anyone for help

[Daniel0210]

@Timothy+Paul 

Account restricted or services restricted? 

[Timothy+Paul]

It's a late payment, I wanted to cancel last week and they gave me a new deal with 1st payment on December 12th so don't know why this happened 

[caesarome]

@Timothy+Paul 

The question by @Daniel0210 still applies, do you see a restricted message when accessing your account online or via the app or has your mobile service been restricted ?

[Timothy+Paul]

Yue account has been suspended die to a late bill, I was out of contract on Nov 11th and the bill went deom€75 to €130, I was going to cancel and they said they would do it for €82 so agreed, they said my next payment was on December 12th, I had looked on the app last week and there was no bill outstanding, now I didn't pay anything for November so this is why but they didn't make it clear last week what was owed

[caesarome]

@Timothy+Paul 

If your November bill wasn't paid then this will be why your services have been restricted so now you will need to manually pay it yourself and setup your payment method again. The payment will then need to be cleared by the bank that will not happen until Monday at the earliest.

[Timothy+Paul]

Ya I taught that thanks