Account cancelled in January but still active!

[MarkPit]

Hi,

Sky broadband talknwas cancelled in January, I have the email showing it was cancelled but yournaystems are still trying to bill me.

I will not call you, I have contacted you twice via support chat and they confirmed it was cancelled. 

The account is being shown as suspended, what else should I be doing if your own staff can't correctly cancel an account.

The property is now using BT broadband.

[GD1]

@MarkPit  You're not contacting Sky via the forum, Sky won't contact you in respone to a forum post.