Account access app

[Josie6]

Hi I have just purchased broadband and talk. I have my sky ID and have downloaded the app. However I cannot access anything on the app. It is saying everything is restricted as I do not have any products? I cannot even view my account details or bills. Any help would be much appreciated. Thank you

[Greenfingers001]

Hi there @Josie6 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Katie1006 

Your post has also been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147