Accidentally paid my bill twice. Please help!

[Norffas]

Hi,

Somehow I have managed to pay my bill twice this month.

I think I had already stored my credit/debit details in my account and the payment was taken today, but I also made a manual card payment for the same amount just this evening.

I am going on holiday next week and desperately need the money  back as I can't afford to pay twice this month 😢

is this a possibility ? 

many thanks 

[caesarome]

@Norffas 

Do you now see a credit on your account for your manual payment ?

[Norffas]

@caesarome 

Hi 👋 

thanks for replying.

Yes, it is showing that I am £107.01 in credit on my account (the amount I paid twice) 

[caesarome]

@Norffas 

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Norffas]

@caesarome Thank you for your help.  It is much appreciated 🙏 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Norffas to chat.

[Norffas]

@Mr+Flibbles+86  where is the invite please? 

[Mark39]

Look for the blue/red chat bubble on this page. The link in @caesarome's post explains.

[Norffas]

Hi. 

The chat box isn't working. Could you re send the request again please?

[caesarome]

Do you see the chat bubble and what happens when you select it ?

[martswain]

@Norffas check your browser is not set to block pop-ups