Accidentally paid bill twice!

[StaceyF90]

I paid my streaming TV bill by card on 27.10.25, not realising it was set up that sky would take a payment by card automatically on 28.10.25. So my bill this month has now been paid twice!! I need the second payment refunded please:)

[Daniel0210]

@StaceyF90 

Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.

[StaceyF90]

Hi Daniel

Thank you.  

Its already showing as a credit.  Ive tried Sky Assistant and getting absolutely nowhere with it understanding what I need.  Can't seem to find a contact number but ill try social media.

[Daniel0210]

@StaceyF90 
The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[SteveDean67]

i did exact sane thing on my phone bill,caused nothing but headaches,i called and got the refund and bill was clear,next ghing i know they still trying to take payments auto,so called again,they said all sorted,but bank collect still happened for another week,then i see oct bill has been added to upcoming nov bill,called again today and tols all sorted bill been updated takes 3 to 5 days,we shall see,so only call them if you want to get screwed around dy peeps who only care about money and not people who have  been with em fer years(another story)👍