Accessory not showing on bill

[Jessmc94]

Hi,

I recently added an additional accessory onto my plan of the Apple air pods gen 3 MagSafe. But they're not showing on this months bill or any bills in the future. I don't want to have to pay out a massive amount because they've not been added on correctly. And I don't want to pay double next month. 

thanks 

[caesarome]

When did you place the order ?

When is your next bill due to be paid ?

[Jessmc94]

Hi @caesarome 

I Placed the order on 8th Jan and my bill was paid today. But it wasn't added on 

[caesarome]

@Jessmc94 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Jessmc94 to chat.