Access Denied on my old SKY login

[SIRALLI]

I am unable to log in to my old SKY account!

I am a previous long-term user trying to sign in again, with the view to exploring returning.

All my attempts get "Access Denied", even when I try the forgotten password route.

Can anyone advise - please?

Siralli

[GD1]

@SIRALLI  If you're trying to return after being away for more than a year your account will have been closed, you'll need to create a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[Mark39]

How long have you been away? If it's more than a year, there's no point logging in. Just browse Sky.com for the product you're interested in, and if you decide to return, sign up as a new customer. You'll be prompted at some point to create a new Sky ID.