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Discussion topic: Accept a refer a friend request with new account number

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This message was authored by: Dundee2023

Accept a refer a friend request with new account number

Hello, I just set up a sky tv & broadband package last night and was told over the phone that if I knew someone who already has sky tv they could refer me as a friend at anytime and we would both receive gift vouchers. I have received my refer a friend link and went through the process but then it asks for my sky account number and when I entered it I was told this offer is only for new customers? 
I am an existing mobile customer but I was told this is a separate offer as it's tv & broadband. Can anyone advise how to do this please? 

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This message was authored by: SKY1992bf

Re: Accept a refer a friend request with new account number

Posted by a Superuser, not a Sky employee. Find out more

@Dundee2023  unfortunately you were misinformed 

 

you needed to  receive the link before signing up as you had to sign up via that link 

 

it cannot be used retrospectively regardless of what you have been told 


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This message was authored by: Dundee2023

Re: Accept a refer a friend request with new account number

Thank you, I will have to speak to them then as this was one of the reasons I decided to join! 

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This message was authored by: Dundee2023

Re: Accept a refer a friend request with new account number

I have been advised from sky that once I am activated and paid my first bill I will be able to provide my family's details and the refer a friend will still happen 👍🏼 

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