Acc

[Rozeena]

Hi my payment of this month has been taken out twice 

[caesarome]

@Rozeena 

Did you make a manual payment when you didn't need to because if this was the case and you did it to close to your billing date then it doesn't stop the payment from being taken.

[Daniel0210]

@Rozeena 

Did you make a manual payment? If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will be used to pay your next bill so on that bill date no money should be taken from your account. If you want the overpayment refunded to you, you should ring Sky.

I would suggest not making manual payments unless requested to by Sky as automated payments may not be prevented.

[Rozeena]

Yes beacause I was late on a payment so I had to pay it 

[Daniel0210]

@Rozeena 

The replies provided above explain why.