This discussion topic has been answered Discussion topic: AGREEMENT TO PAY EXIT FEES FROM LAST PROVIDER

This message was authored by: JanetP1 · ‎08 Aug 2025

Sky have agreed to pay my exit fees from Virgin. I have emailed all the necessary paper work and Account number in July. I have not yet received a response from you. I had asked for acknowledgement of receipt but not had a reply. When am I likely to receive the money?

This message was authored by: Daniel0210 · ‎08 Aug 2025

@JanetP1

If you're not already aware this is a customer helps customer forum and you aren't contacting Sky Customer Services.

Please read below about Sky switch credit if you haven't already https://www.sky.com/help/articles/switching-credit-offer

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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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View this Answer within the discussion

This message was authored by: Daniel0210 · ‎08 Aug 2025

@JanetP1

If you're not already aware this is a customer helps customer forum and you aren't contacting Sky Customer Services.

Please read below about Sky switch credit if you haven't already https://www.sky.com/help/articles/switching-credit-offer

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: SKY1992bf · ‎08 Aug 2025

@JanetP1 Credits are normally applied to accounts within 14 days of submitting the information

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This message was authored by: caesarome · ‎08 Aug 2025

@JanetP1

The place to look for this credit is your Sky bill which you can access via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

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This message was authored by: Mark39 · ‎08 Aug 2025

@JanetP1 wrote:

Sky have agreed to pay my exit fees from Virgin. I have emailed all the necessary paper work and Account number in July.

@JanetP1 Sky don't settle your Virgin account. You have to pay Virgin and then claim reimbursement via the link posted below.

This discussion topic has been answered Discussion topic: AGREEMENT TO PAY EXIT FEES FROM LAST PROVIDER

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