A return charge on my account

[Charlotte933]

Ive got a return charge on my account of £45 and havent needed to send anything back i have all my tv stream pucks up and running but now i have a bill of £137 and bill should only be £81 i cannot afford to pay £137 especaily if i dont owe £45 of it and also after numerour attemps to retrive a credit i was owed from im still yet to receive it i rang on multiple occasions since febuary the 19th for this to be sorted and nothing has been done even though i was told it would be sorted just over a week ago my services have mow been restricted because youve over charged me could i have some help to resolve this matter 

[Daniel0210]

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@Charlotte933 wrote:

my services have mow been restricted because youve over charged me could i have some help to resolve this matter 

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@Charlotte933 

Firstly, you aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.

Frustrating as it is, if your Sky services have now been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay this amount in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky again to discuss the overcharging.