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Discussion topic: A month behind in payments, when will services be suspended?

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This message was authored by KLynch1 This message was authored by: KLynch1

A month behind in payments, when will services be suspended?

Hi, 

So for the first time in 22 years of being with sky I've hit finacial difficulty dating back to last month, I'm now £110 in arrears with the final attempt of payment being tried on Thursday, 

I can clear the full balance plus next month's payment in full which will be around £170 and that point.

 

I've seen lots of threads that sky so not accept payment plans but when I spoke with them last month they happily carried the balance forward and reactivated my services with no problems, 

I explained that in march I can catch up in full.

So my question is and hoping will I be able to carry the balance over one more time and avoid my services being permanently suspended? 

 

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This message was authored by Mark39 This message was authored by: Mark39

Re: A month behind in payments, when will services be suspended?

Posted by a Superuser, not a Sky employee. Find out more

You'll need to speak again to Sky, as you did before.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: A month behind in payments, when will services be suspended?

Posted by a Sky employee

What you are talking about is not a payment plan. 

Payment plans are strictly for cancelled accounts, and are paid on a set date every month for 10 months in order to pay off a debt, and your services remain blocked. 

 

What has happened for yourself is that a manager decided to allow your services to be reinstated with the promise of payment on the next bill, based on a good payment history. It is not likely that a manager will allow this to happen again as it is promoting an unhealthy debt cycle and we try to be responsible when it comes to debt.

Thanks

Lisa - Sky Tech Team Expert
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