A credit check… to downgrade Netflix??

[82bit]

Trying to downgrade Netflix to the 'free' tier to offset Sky's ridiculous price hike, only to be presented with a check box that is required for Sky to run a credit check - to pay less money?? Err, you what mate? Is this just a shameless tactic to prevent people from downgrading easily? 

Why on earth would I need to consent to a credit check in order to give Sky LESS money per month? 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[82bit]

Turns out... yes.

If I try to remove Whole Home - no credit check box in the basket. Try to downgrade Netflix - credit check box appears. Quite a ridiculous system. 

[82bit]

Update:

Did call Sky, and was able to downgrade to the included Netflix tier. My theory is that lots of people who were once happy to pay a little extra for Netflix without ads,  now see this as an easy option to offset Sky's April price hikes - so they've added a little deterrent into the process to prevent or complicate what should be an easy exercise. 

Sneaky.