topic Re: MySky in Mobile Apps & Websites

MySky

Eliseroche — Sun, 04 Oct 2026 22:47:01 GMT

I can't access the app, before I placed an order I was able to log into the account without a problem but since I've ordered my new phone I've not been able to log in. It comes up saying "your account is not authorised to access the my sky app" I spoke to someone over the phone and she said she'll get it sorted but it's still not working.

Re: MySky

caesarome — Mon, 05 Oct 2026 04:32:26 GMT

@Eliseroche

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: MySky

Brill+Gill — Mon, 05 Oct 2026 06:50:05 GMT

Thanks for escalating this @caesarome. We’ve sent @Eliseroche an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.