topic Re: sky app not finding postcode in Mobile Apps & Websites

sky app not finding postcode

Patricia1953 — Wed, 16 Sep 2026 17:17:27 GMT

trying to sign in to the my sky app . when I'm asked for postcode it's giving an error I have been trying for 2 days . The sky customer services are no use whatsoever. please someone help before I go out of my tiny mind. uk

Re: sky app not finding postcode

caesarome — Wed, 16 Sep 2026 18:40:52 GMT

@Patricia1953

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: sky app not finding postcode

Brill+Gill — Thu, 17 Sep 2026 07:47:17 GMT

Thanks for escalating this @caesarome. We’ve sent @Patricia1953 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.