topic Re: Can’t access MySky app. in Mobile Apps & Websites

Can’t access MySky app.

Andym73 — Sun, 13 Sep 2026 19:17:37 GMT

Hi. I have been unable to access the MySky app for a long time now & had given up, but surely there is a solution?

Message: "Your account is not authorised to access the my app".

I tried the call centres a while back & they even changed my sky ID, but still no luck.

I'm using an I phone, no vpn or private relay & must have installed/uninstalled/cleared cache etc a million times.

I can access the normal website though - however I am blocked from accessing my message inbox!

Can anyone assist?

Many Thanks.

Re: Can’t access MySky app.

caesarome — Sun, 13 Sep 2026 19:27:26 GMT

@Andym73

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 9pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Can’t access MySky app.

_Claire — Sun, 13 Sep 2026 19:37:47 GMT

Thanks for escalating this. We’ve @Andym73 sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.