topic Re: Sky Service Checker in Mobile Apps & Websites

Sky Service Checker

Pete2511 — Sat, 12 Sep 2026 08:46:10 GMT

My Sky Glass, both Sky Stream Pucks and Sky Live are all connected and functioning normally. There is no fault with my television service or home network.

However, Sky’s Service Checker incorrectly reports my Sky Glass and both Sky Stream Pucks as having connectivity problems and states that Sky cannot connect to them.

I have confirmed that this is not an issue with the My Sky iOS app, because exactly the same incorrect information is displayed when I sign into the Sky Service Checker directly through the Sky website in Safari.

The diagnostic information is clearly stale. For example, my Sky Glass shows “Last checked: 5th Aug 21:07”, while one Sky Stream Puck shows “Last checked: 28th Mar.

I realise it's not really an issue as everything is working perfectly; however I'm a bit **bleep** about these things; if something is designed then I want it to work and function as designed. Has anyone else got this issue? Anyone know how to resolve?

I have contacted Sky officially about it, currently awaiting a response.

Re: Sky Service Checker

caesarome — Sat, 12 Sep 2026 09:11:08 GMT

@Pete2511

Have you tried rebooting these devices by leaving them off for 5 minutes before powering them back up again ?

Re: Sky Service Checker

Pete2511 — Sat, 12 Sep 2026 09:13:07 GMT

Yea I have done all that multiple times with no change in the end result.

Re: Sky Service Checker

lettice — Sat, 12 Sep 2026 09:35:48 GMT

This is a known issue for some customers that has been happening for sometime within MySky.

Not aware of any fix that has been made available to easily remove it.

Do not worry about it, as annoying as it is.

If your Sky Glass/Sky Stream are working fine, there is nothing that can be done to refresh it.

We have in the Superuser closed area of the community, mentioned it when we see a customer having the issue.

I Myself have had my pucks in the past showing similar, then a little later they are reporting correctly.