topic Re: Unable to access MySky app in Mobile Apps & Websites

Unable to access MySky app

AnjaHeath — Tue, 08 Sep 2026 10:48:06 GMT

I can log in, but when I enter my postcode it says it's not recognised. So I can't get into my account to check for installation details etc.

Can anyone help?

Re: Unable to access MySky app

caesarome — Tue, 08 Sep 2026 12:50:21 GMT

@AnjaHeath

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Unable to access MySky app

Jen_out_of_Jen — Tue, 08 Sep 2026 13:20:20 GMT

Hi there @caesarome.Thanks for making us aware of this. I'll send @AnjaHeath an invite now, and we can assist further😊

Thanks, Jen.