topic Re: My Sky App in Mobile Apps & Websites

My Sky App

HayleyON — Thu, 03 Sep 2026 16:52:02 GMT

Is anyone getting an error when trying to log in on the My Sky app? I keep getting an 'oops something went wrong, please try later message.'

I have uninstalled and reinstalled the app.

Re: My Sky App

caesarome — Thu, 03 Sep 2026 18:27:57 GMT

@HayleyON

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: My Sky App

arcadeavenger — Thu, 03 Sep 2026 18:41:38 GMT

Thanks for escalating this @caesarome. We’ve sent @HayleyON an invite to chat to help them find the right support.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

Re: My Sky App

DeclanTM — Sat, 05 Sep 2026 13:18:51 GMT

Did you ever get this sorted?

I am having the same issue and can't find a resolution?

Re: My Sky App

_Claire — Sat, 05 Sep 2026 13:38:32 GMT

Hi @DeclanTM I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141