topic Re: Can’t open my messages in Mobile Apps & Websites

Can’t open my messages

CrimsonWarr1or8 — Thu, 03 Sep 2026 09:47:14 GMT

Hi, I am logged in to My Sky and can see my messages in “My Messages”, but when I try to open them I get: “Something went wrong, We couldn't load your message right now.” This happens on both the website and the app.

Has anyone else had this issue?

Thanks.

Re: Can’t open my messages

caesarome — Thu, 03 Sep 2026 11:08:45 GMT

@CrimsonWarr1or8

Mine are loading both via the app and this link:

https://www.sky.com/my-messages/inbox

Re: Can’t open my messages

CrimsonWarr1or8 — Thu, 03 Sep 2026 11:19:46 GMT

Thanks. Unfortunately, mine still aren't loading when I click on them, on either the app or website.

I get:

Something went wrong
We couldn't load your message right now.

There is also a “Try again” option, but clicking it doesn't resolve the issue.

I've already tried all the usual browser/app troubleshooting, but the issue still happens.

Re: Can’t open my messages

caesarome — Thu, 03 Sep 2026 12:20:07 GMT

@CrimsonWarr1or8

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Can’t open my messages

arcadeavenger — Thu, 03 Sep 2026 13:01:56 GMT

Thanks for escalating this @caesarome. We’ve sent @CrimsonWarr1or8 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

Re: Can’t open my messages

CrimsonWarr1or8 — Thu, 03 Sep 2026 14:49:00 GMT

Thanks both for escalating this.

I’ve also spoken through the chat bubble. I checked the browser console and saw that when I try to open a message it shows:

ApolloError: Skyport service error

The message list loads fine, but clicking on an individual message gives the error and the message wont open.

Hopefully that helps the team track down the issue. Thanks again.