topic Re: My Sky access denied😡 in Mobile Apps & Websites

My Sky access denied😡

KLang60 — Wed, 02 Sep 2026 18:12:31 GMT

Recently, since having problems with our router, both me and my other half are having intermittent problems either the My Sky app. It tells us we've got new messages but when we try to look we get the attached screen!😳. Any ideas?

Re: My Sky access denied😡

caesarome — Wed, 02 Sep 2026 18:32:08 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: My Sky access denied😡

arcadeavenger — Thu, 03 Sep 2026 09:27:35 GMT

Thanks for escalating this @caesarome. We’ve sent @KLang60 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.