topic Re: My Sky App in Mobile Apps & Websites

My Sky App

Potters1863 — Sat, 22 Aug 2026 12:04:30 GMT

The app will not let me log into it, states that my account doesn't have permission to access it.

IMG_0091.png

any help appreciated

Re: My Sky App

caesarome — Sat, 22 Aug 2026 12:06:24 GMT

@Potters1863

Has it been working up to now ?

Are you using a VPN or if this is on the iPhone the private relay function ?

Re: My Sky App

Potters1863 — Sat, 22 Aug 2026 13:13:45 GMT

It’s not been working for a good while now

Re: My Sky App

caesarome — Sat, 22 Aug 2026 15:14:58 GMT

@Potters1863

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: My Sky App

Allan95 — Sat, 22 Aug 2026 15:18:04 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.