topic Re: Problems logging into My Sky App in Mobile Apps & Websites

Problems logging into My Sky App

MarkSh1 — Wed, 29 Jul 2026 08:43:11 GMT

I currently have Sky Mobile and Now BB. Previously I had been able to log into the MySky App without problem. I recently placed an order for Sky Fibre and from this point I have been unable to access the MySky App. After putting in my email and password as normal instead of letting me it, it now says "let's find your account" and asks for my postcode. When I do this it then asks whether I purchaseed Sky Glass via debit card or credit card and detials of the first two digits. Trouble is I never purchased Sky Glass and cannot get beyond this screen.

I see previous posters have had similar issues but I am unbale to see how they got the issue resolved.

I tried Sky's online chat. After an hour they had failed to help and told me to ring Sky's technical help desk. Trouble is that number is constantly busy!

Any help greatly appreciated.

In the meantime, I am no lonegr to access my Sky VIP weekly treats, which is clearly a major diaster 🙂

Re: Problems logging into My Sky App

caesarome — Wed, 29 Jul 2026 09:16:32 GMT

@MarkSh1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Problems logging into My Sky App

Coley-W95 — Wed, 29 Jul 2026 09:23:16 GMT

Thanks for escalating this @caesarome We’ve sent @MarkSh1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.