https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5326825#M24796 <P>I have downloaded the my sky app from the play store. It allows me to enter my sign in details, sends me a code &amp; then keeps repeating this step without going any further. Can anyone help please?</P> Fri, 24 Jul 2026 10:48:55 GMT Doris11 2026-07-24T10:48:55Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5326825#M24796 <P>I have downloaded the my sky app from the play store. It allows me to enter my sign in details, sends me a code &amp; then keeps repeating this step without going any further. Can anyone help please?</P> Fri, 24 Jul 2026 10:48:55 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5326825#M24796 Doris11 2026-07-24T10:48:55Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5326884#M24799 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4738170">@Doris11</a>&nbsp;</P> <P>So after you enter the code it dies t load up to your account ?</P> Fri, 24 Jul 2026 12:12:41 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5326884#M24799 caesarome 2026-07-24T12:12:41Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5328061#M24816 <P>No it seems to be stuck on that screen. It says I'm signed in but if you press the continue button it just goes back to the signon screen to repeat that step</P> Sun, 26 Jul 2026 10:43:35 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5328061#M24816 Doris11 2026-07-26T10:43:35Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5328087#M24817 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4738170">@Doris11</a>&nbsp;</P> <P>What have you tried so far ?</P> Sun, 26 Jul 2026 11:13:49 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5328087#M24817 caesarome 2026-07-26T11:13:49Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5328100#M24818 <P>I didn't know what to try to be honest</P> Sun, 26 Jul 2026 11:25:45 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5328100#M24818 Doris11 2026-07-26T11:25:45Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5328121#M24819 <P>Have you tried deleting the app, rebooting your device then installing it again ?</P> Sun, 26 Jul 2026 12:05:41 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5328121#M24819 caesarome 2026-07-26T12:05:41Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5328164#M24820 <P>That worked. Thanks for your time &amp; patience</P> Sun, 26 Jul 2026 13:45:11 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/accessing-the-my-sky-app/m-p/5328164#M24820 Doris11 2026-07-26T13:45:11Z