topic Message from Sky in Mobile Apps & Websites

Message from Sky

robsie — Wed, 15 Jul 2026 12:13:16 GMT

Message from Sky on My Sky App we can't detect your service. I have done everything it says on the help page same message appears. SKY BOX works ok no issues, also Sky go app no longer lets me use the record function on tv guide to record a program i can do it manually on the box with Sky remote.

Re: Message from Sky

caesarome — Wed, 15 Jul 2026 12:31:51 GMT

@robsie wrote:

Message from Sky on My Sky App we can't detect your service

What services do you have from Sky ?

@robsie wrote:

also Sky go app no longer lets me use the record function on tv guide to record a program

What device is the Sky Go app installed on, is it an Andriod phone because if it is there is an ongoing issue with this.

Re: Message from Sky

PeatG — Tue, 21 Jul 2026 19:46:52 GMT

I have this same message and also tried everything but nothing changes. Can still record via Sky Go bit the app says unable to detect Sky q since 24th June?!

annoying that you can't just contact customer services easily.

Re: Message from Sky

caesarome — Tue, 21 Jul 2026 20:54:33 GMT

@PeatG

Have you tried a reboot of your Q box, broadband router and the device the Sky Go is installed on ?

Re: Message from Sky

Mike+Mepmoop — Wed, 22 Jul 2026 22:31:53 GMT

Hi, the Sky Go App for remote record is fixed now. Was an out of date certificate.

However I also receive the 'cannot connect to your devices' (or something like that on the My Sky app.