https://helpforum.sky.com/t5/Mobile-Apps-Websites/MySky-App/m-p/5318185#M24633 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4729471">@KCC1770</a>&nbsp;</P> <P>To confirm, you are not using a VPN or the private relay function if your device is an Apple one ?</P> Mon, 13 Jul 2026 11:09:34 GMT caesarome 2026-07-13T11:09:34Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/MySky-App/m-p/5318135#M24632 <P>I have tried to log into MySky app several times today, but I always receive this message "your account is not authorised to access the MySky App" it was perfectly ok yesterday, I have tried deleting the app and re-installing and signing in fresh but to no avail.</P> Mon, 13 Jul 2026 10:34:12 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/MySky-App/m-p/5318135#M24632 KCC1770 2026-07-13T10:34:12Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/MySky-App/m-p/5318185#M24633 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4729471">@KCC1770</a>&nbsp;</P> <P>To confirm, you are not using a VPN or the private relay function if your device is an Apple one ?</P> Mon, 13 Jul 2026 11:09:34 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/MySky-App/m-p/5318185#M24633 caesarome 2026-07-13T11:09:34Z