topic Re: MySky App in Mobile Apps & Websites

MySky App

johnshel — Sat, 04 Jul 2026 18:24:53 GMT

Hi,

I am unable to upgrade my phone, order any smart home equipment or order a Sky Glass to via the MySky app.... I have previously been able to do this, but now I either get a message saying "cannot complete your order" or "page unavailable"....

this also happens on the website....

I've had numerous chats with sky advisors, but none have been able to fix the issue yet....

I've tried uninstalling and reinstalling the app.... signing out and back in again....

nothing works!

any ideas??

Re: MySky App

Annie+UK — Sat, 04 Jul 2026 18:32:02 GMT

email apps@sky.uk

Re: MySky App

caesarome — Sat, 04 Jul 2026 18:34:08 GMT

@johnshel

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: MySky App

Brill+Gill — Sat, 04 Jul 2026 19:39:41 GMT

Thanks for escalating this @caesarome. We’ve sent @johnshel an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: MySky App

johnshel — Sat, 04 Jul 2026 19:50:32 GMT

Hi @Brill+Gill , I haven't received any invitation to chat yet??

Re: MySky App

caesarome — Sat, 04 Jul 2026 21:12:19 GMT

@johnshel

Do you not see the chat bubble at the bottom of this page somewhere ?

Re: MySky App

johnshel — Sat, 04 Jul 2026 21:14:22 GMT

@caesarome Nope! There's nothing there?? Maybe that's another issue for me??

Re: MySky App

caesarome — Sat, 04 Jul 2026 21:16:28 GMT

@johnshel

Have you tried using a different browser ?