topic Re: Problems with My Messages In My Sky app in Mobile Apps & Websites

Problems with My Messages In My Sky app

Metaliant — Fri, 17 Apr 2026 14:56:10 GMT

I have tried to look at My Messages in the My Sky app but it always says "Someting went wrong we couldn't load your message right now Try Again." The Try Again is link but it doesn't work. How on earth am I suppose to read these messages if I can't read them? Any help will be appreciated.

Re: Problems with My Messages In My Sky app

caesarome — Fri, 17 Apr 2026 15:01:35 GMT

@Metaliant

Does this link work for you:

https://www.sky.com/mymessages

Re: Problems with My Messages In My Sky app

Metaliant — Fri, 17 Apr 2026 15:10:44 GMT

Sadly ni, all it says is it's a restricted page and sorry you can not view this page.

Re: Problems with My Messages In My Sky app

caesarome — Fri, 17 Apr 2026 15:13:51 GMT

@Metaliant

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Problems with My Messages In My Sky app

ItWasAllMichele — Fri, 17 Apr 2026 17:19:33 GMT

Thanks for escalating this @caesarome. We’ve sent an invite to chat to @Metaliant.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Problems with My Messages In My Sky app

Sam2910 — Tue, 30 Jun 2026 22:36:52 GMT

I have exactly the same issue. Please would you help? Many thanks. Sam

Re: Problems with My Messages In My Sky app

caesarome — Wed, 01 Jul 2026 04:39:37 GMT

@Sam2910

To confirm you are seeing a "Someting went wrong we couldn't load your message right now Try Again" error ?

Re: Problems with My Messages In My Sky app

Sam2910 — Wed, 01 Jul 2026 07:10:26 GMT

Hi. Thanks for answering. It says: 'This page is restricted.

Sorry, you cannot view this page.

Go to My Sky homepage'

Re: Problems with My Messages In My Sky app

caesarome — Wed, 01 Jul 2026 09:29:07 GMT

@Sam2910

Are you signed in either your main Sky ID as the account holder ?

Re: Problems with My Messages In My Sky app

Sam2910 — Wed, 01 Jul 2026 09:35:05 GMT

Yes I am

Re: Problems with My Messages In My Sky app

caesarome — Wed, 01 Jul 2026 12:14:48 GMT

@Sam2910

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Problems with My Messages In My Sky app

Sam2910 — Wed, 01 Jul 2026 12:20:59 GMT

Thank you so much. Sam.

Re: Problems with My Messages In My Sky app

Brill+Gill — Wed, 01 Jul 2026 13:34:19 GMT

Thanks for escalating this @caesarome. We’ve sent @Sam2910 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.