topic Status 400 - Bad Request in Mobile Apps & Websites

Status 400 - Bad Request

Mr+Ripley — Fri, 26 Jun 2026 12:57:35 GMT

Yesterday, I tried to access this Sky Community site via my bookmark on my Acer laptop ( Chrome ). I saw the homepage, clicked on the Sign In icon & got a Status 400 - Bad request message. I then tried via an Incognito tab & it worked fine, so I used that.

After I had finished, I cleared my cache & cookies, tried again ( not via Incognito ) & it was working again. Today, though, the same thing has happened as yesterday. Any ideas as to how I can fix this?

Re: Status 400 - Bad Request

Annie+UK — Fri, 26 Jun 2026 13:08:16 GMT

Known issue, Firefox seems to work OK at this time 🙂

Re: Status 400 - Bad Request

Mr+Ripley — Fri, 26 Jun 2026 13:12:49 GMT

@Annie+UK wrote:
Known issue, Firefox seems to work OK at this time 🙂

@Annie+UK Thanks for the quick reply, is there an ETA on the fix by any chance?

Re: Status 400 - Bad Request

Annie+UK — Fri, 26 Jun 2026 13:18:20 GMT

@Mr+Ripley wrote:

@Annie+UK wrote:

Known issue, Firefox seems to work OK at this time 🙂

@Annie+UK Thanks for the quick reply, is there an ETA on the fix by any chance?

Nope 😞

If you can install firefox it will work and it's a good idea to have a non-chromium based browser as a backup for times like these 🙂

Re: Status 400 - Bad Request

Yoghurt — Fri, 26 Jun 2026 16:33:20 GMT

It's now up and running again I can access via my sky app

Re: Status 400 - Bad Request

Mr+Ripley — Sat, 27 Jun 2026 12:34:09 GMT

@Yoghurt wrote:
It's now up and running again I can access via my sky app

It's not up & running on my laptop. I tried a minute ago. This time I managed to get one step further in the process by signing in, but then the error message appeared again.

Re: Status 400 - Bad Request

Annie+UK — Sat, 27 Jun 2026 12:36:44 GMT

@Mr+Ripley Clear your browser cache

Sky have said they have a fix in place so it should be woking for all

Re: Status 400 - Bad Request

Annie+UK — Sat, 27 Jun 2026 17:25:04 GMT

@Annie+UK wrote:

@Mr+Ripley Clear your browser cache

Sky have said they have a fix in place so it should be woking for all

working 🙂

Re: Status 400 - Bad Request

Mr+Ripley — Mon, 29 Jun 2026 14:29:30 GMT

@Annie+UK Thanks for the tip. I had already cleared the cache & cookies for the last 4 weeks, as mentioned in my first post, but that didn't work. However, I have given it another go today by clearing for the last 7 days & it seems to have done the trick.