topic Re: My Sky and Sky VIP apps will not load—-error message says I am out of the country! Not so! in Mobile Apps & Websites

Cannot download My Sky app

Redheads — Sat, 13 Jun 2026 19:56:04 GMT

I am in the UK.

I am a Sky tv account holder.

I tried to download the My Sky app so I can use my Sky VIP benefits.

Both (My Sky and Sky VIP apps) say they are not available in my region/country.

I changed the region on my devices to UK (they were set to the US), but that did not help.
What to do next?
Thank you.

Re: Cannot download My Sky app

caesarome — Sat, 13 Jun 2026 21:14:17 GMT

@Redheads

Are you using a VPN or if you have an iphone, the private relay function because if you are using either of them try disabling them, that apart what phone do you have ?

My Sky and Sky VIP apps will not load—-error message says I am out of the country! Not so!

Redheads — Sun, 14 Jun 2026 14:43:54 GMT

Second try:

I cannot load My Sky or SKY VIP apps. Error message says I am out of the country or region. Not correct; I am in the UK.

Am not using a VPN.

Have tried on four I-devices and get the same error message.
Also, have tried seven phone numbers for Sky Customer Support. All answer "welcome to Sky".....then disconnect.

Re: My Sky and Sky VIP apps will not load—-error message says I am out of the country! Not so!

caesarome — Sun, 14 Jun 2026 15:09:34 GMT

@Redheads

Not sure why you posted this again so you post here has been added to the you previously posted on this issue so you can answer the question that was asked.

Re: Cannot download My Sky app

Redheads — Sun, 14 Jun 2026 15:58:42 GMT

Sorry, I am new at this posting thing. I replied, but guess I did not send correctly. I do not have a VPN. My iPhone is a 17.

Re: Cannot download My Sky app

Annie+UK — Sun, 14 Jun 2026 16:03:13 GMT

Is iOS Private relay enabled?

https://techysnoop.com/turn-on-off-icloud-private-relay-iphone-mac/

Re: Cannot download My Sky app

Redheads — Sun, 14 Jun 2026 16:11:34 GMT

No, private relay is off. Isn't it better to have it off so my browsing stays private?

Re: Cannot download My Sky app

caesarome — Sun, 14 Jun 2026 18:24:36 GMT

@caesarome wrote:

@Redheads

what phone do you have ?

Re: Cannot download My Sky app

Redheads — Sun, 14 Jun 2026 18:44:26 GMT

iPhone 17.

Re: Cannot download My Sky app

caesarome — Sun, 14 Jun 2026 18:52:18 GMT

Give this a try if this isn't what you did already:

On your iphone 17 - Open Settings > [Your Name/Apple Account] > Media & Purchases.Tap View Account and sign in.Tap Country/Region and ensure it is set to the United Kingdom. Make sure your billing details and payment details are UK based.

Re: Cannot download My Sky app

Redheads — Sun, 14 Jun 2026 19:15:23 GMT

Good thought...thank you. A little while ago I was finally able to get a person on the line at Sky. They had me do exactly as you suggested. When I got into changing the setting a message appeared that said if I made the change it would cancel my Apple Care+ package. (I have Apple Care+ because I bought an iMac for when I am in the U.S.) Cannot fathom what that that has to do with changing the location since I am able to call Apple from here and get help if I have a tech problem with my devices. Frustrating!

Re: Cannot download My Sky app

caesarome — Sun, 14 Jun 2026 19:19:17 GMT

@Redheads wrote:

Good thought...thank you. A little while ago I was finally able to get a person on the line at Sky. They had me do exactly as you suggested. When I got into changing the setting a message appeared that said if I made the change it would cancel my Apple Care+ package.

No idea on that so you might want to ask Apple about this because if the app store is set to the USA then that would explain why you are seeing the message when trying to access the MySky app.

Re: Cannot download My Sky app

Redheads — Sun, 14 Jun 2026 19:43:35 GMT

I changed the language/region setting before I tried to download the app. The AppleCare+ message did not appear then. Only when I tried to change it with via Sky/your instructions. Seems quite curious. I will call Apple.