topic Re: Sky app won’t accept postcode so can’t link account in Mobile Apps & Websites

Sky app won’t accept postcode so can’t link account

Steve748 — Sat, 13 Jun 2026 04:32:38 GMT

Sky app won’t accept postcode so can’t link account

Re: Sky app won’t accept postcode so can’t link account

caesarome — Sat, 13 Jun 2026 09:05:00 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky app won’t accept postcode so can’t link account

Jason- — Sat, 13 Jun 2026 09:33:51 GMT

Good Morning @caesarome, thanks for bringing this to our attention. I'll drop @Steve748 an invite now so we can provide the best way for them to contact the right team who get this resolved 👍🏻

Thanks, Jason-

Re: Sky app won’t accept postcode so can’t link account

Steve748 — Sat, 13 Jun 2026 10:54:38 GMT

Spent 40mins on the phone last night and no resolution . No sky tv for the weekend. . Beginning to thinking made a mistake switching from Virgin 🙈🙈