topic Re: Problems with My Sky App in Mobile Apps & Websites

Problems with My Sky App

Tigger616 — Thu, 04 Jun 2026 18:57:59 GMT

I have a problem trying to sign into My Sky App, it says the following

"We can't find an account matching that email address or username."

Yet I have been able to use it for tge past 8 months? I have de-installed and reinstalled the app and says the same ? Has anyone got any advice please !

Re: Problems with My Sky App

caesarome — Thu, 04 Jun 2026 19:20:20 GMT

@Tigger616

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 9pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Problems with My Sky App

ItWasAllMichele — Thu, 04 Jun 2026 19:59:13 GMT

Thanks for escalating this @caesarome. We’ve sent an invite to chat to @Tigger616.

Please be aware conversations automatically close if there is no response within 48 hours.