MySky App Broadband Devices section missing

JamesBS3 — Wed, 03 Jun 2026 18:35:31 GMT

Evening All,

I know this question has been asked before, but I'm wondering if there have been any developments -

Trying to install a Sky Wifi max Pod which will not connect.

MySky app does not have a 'Manage devices' section.

Tried all the usual things.

Spent several hours on the phone to sky technical who keep going around in a loop of 'turn it on, turn if off, open the MySky app and go to the manage devices section (which isnt there), we'll call you back tomorrow as see if its still the same (it always is)'.

It seems that they've given up as they haven't called me back again.

Why has sky customer service become so inept in recent times? I wasted 2 full working days LAST YEAR waiting for fibre broadband to be installed but nobody ever turned up - sky have still not resolved that one.

About to jump ship after 18 years. It seems like a lot of people are getting the same level of service now too.

Re: MySky App Broadband Devices section missing

ItWasAllMichele — Thu, 04 Jun 2026 08:46:34 GMT

Hi there @JamesBS3, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: MySky App Broadband Devices section missing in Mobile Apps & Websites

MySky App Broadband Devices section missing

Re: MySky App Broadband Devices section missing