topic MySky app login issue in Mobile Apps & Websites

MySky app login issue

davidjca — Thu, 28 May 2026 18:26:29 GMT

Hello, I get a message saying my account is not authorised to access the MySky app. I see there is a previous thread on this but have tried reinstalling the app and still hit the same problem.

Re: MySky app login issue

caesarome — Thu, 28 May 2026 18:29:19 GMT

@davidjca

Are you using a VPN ?

Has it worked previously ?

Are you the account holder ?

Can you view your bill here when using the same login details:

https://www.sky.com/bill/tv-broadband-talk

Re: MySky app login issue

davidjca — Thu, 28 May 2026 21:22:29 GMT

Not using VPN

Yes, has worked before

Can access mysky via browser

Am account holder

Re: MySky app login issue

caesarome — Thu, 28 May 2026 21:25:13 GMT

@davidjca

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: MySky app login issue

J_ham — Fri, 29 May 2026 10:01:33 GMT

Thanks @caesarome for escalating this. We’ve sent @davidjca an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: MySky app login issue

davidjca — Mon, 01 Jun 2026 10:28:40 GMT

Still no fix even after being escalated to the Sky team

Re: MySky app login issue

_Claire — Mon, 01 Jun 2026 10:54:07 GMT

Hi @davidjca I'm sorry to see this is still ongoing for you. Our chat is still open whenever you're ready, and we'd be more than happy to pick things back up.

Re: MySky app login issue

davidjca — Mon, 01 Jun 2026 11:06:50 GMT

Thanks Claire, but chat isn't working. Different adviser each time and asking same questions but no fix...