https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280281#M23877 <P>Asking silly questions isn't helping&nbsp;</P> Fri, 22 May 2026 04:51:32 GMT Early65 2026-05-22T04:51:32Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279566#M23829 <P>I recently signed up for sky broadband since then I can't access my app it says enter postcode then how did you pay card or direct debit&nbsp;</P> Thu, 21 May 2026 06:49:03 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279566#M23829 Early65 2026-05-21T06:49:03Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279650#M23834 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/217002">@Early65</a>&nbsp;wrote:<BR /> <P>then how did you pay card or direct debit&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/217002">@Early65</a>&nbsp;</P> <P>What is happening when you enter your payment details as it isn't clear what issue you are having setting&nbsp;it up ?</P> Thu, 21 May 2026 08:36:52 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279650#M23834 caesarome 2026-05-21T08:36:52Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279843#M23850 <P>I haven't paid for anything so I don't know why it's asking it was ok before I spoke to an advisor&nbsp;</P> Thu, 21 May 2026 12:29:31 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279843#M23850 Early65 2026-05-21T12:29:31Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279854#M23856 <P>When you ordered Sky Broadband you must have provided some payment details so when you enter these details what is happening with the app as you haven't said what issue you are actually&nbsp;happening ?</P> Thu, 21 May 2026 12:42:12 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279854#M23856 caesarome 2026-05-21T12:42:12Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279916#M23860 <P>I'm already with sky they</P><P>have All my details&nbsp;</P> Thu, 21 May 2026 13:40:09 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279916#M23860 Early65 2026-05-21T13:40:09Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279918#M23861 <P>I didn't have to pay anything or give details&nbsp;</P> Thu, 21 May 2026 13:41:11 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279918#M23861 Early65 2026-05-21T13:41:11Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279920#M23862 <P>When I go on the app it says let's find your account give postcode I do that then it asks how did you pay credit or debit card&nbsp;</P> Thu, 21 May 2026 13:42:59 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5279920#M23862 Early65 2026-05-21T13:42:59Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280000#M23863 <P>So if you are already a Sky customer then just provide your details as that is all you need to do.</P> Thu, 21 May 2026 15:13:22 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280000#M23863 caesarome 2026-05-21T15:13:22Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280109#M23867 <P>I don't you understand what I'm saying but thank you for trying bye <span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> Thu, 21 May 2026 17:52:32 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280109#M23867 Early65 2026-05-21T17:52:32Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280140#M23869 <P>In your opening post you have said:</P> <P>&nbsp;</P> <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/217002">@Early65</a>&nbsp;wrote:<BR /> <P>I recently signed up for sky broadband since then I can't access my app it says enter postcode <STRONG>then how did you pay card or direct debit&nbsp;</STRONG></P> <HR /></BLOCKQUOTE> <P>When you select card or direct debit what does it then ask you to do ?</P> Thu, 21 May 2026 18:51:01 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280140#M23869 caesarome 2026-05-21T18:51:01Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280149#M23871 <P>It won't let me sign in I can't put my details in I'll ring them when I have a chance&nbsp;</P><P>thank you and goodbye&nbsp;</P> Thu, 21 May 2026 19:00:31 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280149#M23871 Early65 2026-05-21T19:00:31Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280154#M23872 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/217002">@Early65</a>&nbsp;wrote:<BR /> <P>It won't let me sign in I can't put my details</P> <HR /></BLOCKQUOTE> <P>And when you try to do this what is happening ?</P> Thu, 21 May 2026 19:03:23 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280154#M23872 caesarome 2026-05-21T19:03:23Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280190#M23875 <P>Please leave me alone you are no help at all&nbsp;</P> Thu, 21 May 2026 19:47:37 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280190#M23875 Early65 2026-05-21T19:47:37Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280222#M23876 <P>Charming, I'm trying to help but as you don't want it I will not bother.</P> Thu, 21 May 2026 20:42:45 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280222#M23876 caesarome 2026-05-21T20:42:45Z https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280281#M23877 <P>Asking silly questions isn't helping&nbsp;</P> Fri, 22 May 2026 04:51:32 GMT https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-sky-app/m-p/5280281#M23877 Early65 2026-05-22T04:51:32Z