topic Re: My Sky App postcode issue in Mobile Apps & Websites

My Sky App postcode issue

VictoriaLJ18 — Sat, 16 May 2026 20:53:17 GMT

Hi,

I had an issue signing my credit agreement for a mobile upgrade.

This has now been resolved, but I can no longer access the my sky app and I'm getting the following error when entering my postcode.

An error occurred, please check the details or try again later

My account had to be unlinked and relinked and now I can't use the app.

I get free cinema tickets etc through the app so need access.

Any support would be greatly appreciated

Re: My Sky App postcode issue

VictoriaLJ18 — Sat, 16 May 2026 21:04:44 GMT

When signed in on Google I get the error but I can access my account.

When managing products I get an error saying this page is restricted when trying to view and manage my TV in product settings.

Re: My Sky App postcode issue

caesarome — Sat, 16 May 2026 21:11:55 GMT

@VictoriaLJ18

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: My Sky App postcode issue

VictoriaLJ18 — Sun, 17 May 2026 08:41:07 GMT

I have to say, this is a utter shambles.

I have been on the phone to the sky team all morning trying to fix this issue.

Nobody seems to be able to help, all weekend I have been at this all weekend.

I wanted to take my son the cinema with the free tickets today and can no longer access the my sky app.

Re: My Sky App postcode issue

caesarome — Sun, 17 May 2026 08:45:02 GMT

@VictoriaLJ18

The messaging team should be in contact with you later about this as seeing as you are not the first (and will not be the last) they might be able to help you with this.

Re: My Sky App postcode issue

VictoriaLJ18 — Sun, 17 May 2026 09:45:27 GMT

And still I'm on the phone being passed from pillar to post.

Absolutely unbelievable that nobody at sky seems to have the technical ability and knowledge to solve this issue.

Re: My Sky App postcode issue

VictoriaLJ18 — Sun, 17 May 2026 10:08:34 GMT

I have finally admitted defeat after being passed through to every single department at least 3 times.

I will be cancelling everything I have with sky today as I cannot believe they don't have the technical ability to resolve such a minor issue.

Re: My Sky App postcode issue

Sky_Gee — Sun, 17 May 2026 11:49:21 GMT

Thanks for escalating this @caesarome We’ve sent @VictoriaLJ18 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.