topic Re: Sky.com technical difficulties in Mobile Apps & Websites

Sky.com technical difficulties

Baguette119 — Fri, 08 May 2026 20:15:29 GMT

When trying to upgrade, buy, or simply browse any product on the sky website I constantly get an error message.. I've tied different devices, connected to different networks, tried on both my account and my parents, nothing seems to work. Is anybody else having this issue?

Re: Sky.com technical difficulties

caesarome — Fri, 08 May 2026 21:16:06 GMT

@Baguette119

A few things to try:

Make sure your details are filled out here including your surname:

https://www.sky.com/mydetails/account-info

Then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky.com technical difficulties

Baguette119 — Sat, 09 May 2026 12:21:27 GMT

when I try the second link I get this

The page you're looking for could not be found

The link you used may be out of date or the address may have been typed incorrectly. Please check and try again.

this is the message I get whenever I try to do anything.
thanks for your help

Re: Sky.com technical difficulties

caesarome — Sat, 09 May 2026 12:34:03 GMT

The second link works fine for me so did you look into your details as per the first link ?

Re: Sky.com technical difficulties

Baguette119 — Sat, 09 May 2026 13:03:26 GMT

I did yeh everything all ok

Re: Sky.com technical difficulties

caesarome — Sat, 09 May 2026 15:09:32 GMT

@Baguette119

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky.com technical difficulties

_Claire — Sat, 09 May 2026 15:13:31 GMT

Thanks for escalating this @caesarome. We’ve sent @Baguette119 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.