topic Re: Sky app not authorise in Mobile Apps & Websites

Sky app not authorise

Taylor89 — Fri, 08 May 2026 18:12:42 GMT

My sky app won't let me log on, saying it needs to be authorised. I've changed my password, reinstalled the app and cleared the cache but it's still not working.

Re: Sky app not authorise

caesarome — Fri, 08 May 2026 18:35:03 GMT

@Taylor89

Are you using a VPN or if it is an iPhone the private relay function ?

Re: Sky app not authorise

Taylor89 — Fri, 08 May 2026 19:05:01 GMT

I think so, on an android.

Re: Sky app not authorise

caesarome — Fri, 08 May 2026 19:16:38 GMT

Do you mean you are using a VPN, if so try disabling it then try again to access the app.

Re: Sky app not authorise

Yoghurt — Fri, 08 May 2026 19:40:47 GMT

It's just a very annoying glitch I've had it before

Re: Sky app not authorise

Taylor89 — Fri, 08 May 2026 19:49:28 GMT

Did it just resolve itself?

Re: Sky app not authorise

Taylor89 — Fri, 08 May 2026 19:49:45 GMT

Thank you, will try that.

Re: Sky app not authorise

caesarome — Fri, 08 May 2026 21:12:37 GMT

@Taylor89

Is it working no you have turned the VPN off ?

Re: Sky app not authorise

Taylor89 — Sat, 09 May 2026 07:16:23 GMT

No, still not working.

Re: Sky app not authorise

caesarome — Sat, 09 May 2026 08:39:44 GMT

@Taylor89

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky app not authorise

Jason- — Sat, 09 May 2026 09:11:04 GMT

Good Morning @caesarome, thanks for making us aware of @Taylor89's post. I'll be sure to send them an invite now and we can help with this 👍🏻

Thanks, Jason-