topic Re: My Sky App asking for UK postcode in Mobile Apps & Websites

My Sky App asking for UK postcode

ChicoCannon — Tue, 05 May 2026 17:30:25 GMT

When i try to setup the My Sky App ot asks me for UK postcode even though I am in Ireland, I have tried both the app and the website on multiple devices but get the same result. How can I get this reaolved please?

Re: My Sky App asking for UK postcode

caesarome — Tue, 05 May 2026 19:18:19 GMT

@ChicoCannon

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 9pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: My Sky App asking for UK postcode

ItWasAllMichele — Tue, 05 May 2026 20:04:07 GMT

Thanks for escalating this @caesarome . We’ve sent an invite to chat to @ChicoCannon .

Please be aware conversations automatically close if there is no response within 48 hours.

Re: My Sky App asking for UK postcode

Baz-blackadder — Fri, 08 May 2026 10:11:04 GMT

I have the same issue.

One would think that a major ISP, mobile and TV company would have the common sense to know that address schemes are different in seperate countries.

But obviously not. 🤦🏻‍♂️🤦🏻‍♂️🙄

Re: My Sky App asking for UK postcode

Sky_Gee — Fri, 08 May 2026 11:27:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: My Sky App asking for UK postcode

ChicoCannon — Fri, 08 May 2026 19:02:35 GMT

My father has My Sky doesnt have the same issue not sure if it is just specific versions

Re: My Sky App asking for UK postcode

caesarome — Fri, 08 May 2026 19:17:49 GMT

@ChicoCannon

Did you respond to the chat invite you were sent ?

Re: My Sky App asking for UK postcode

Baz-blackadder — Fri, 08 May 2026 19:25:35 GMT

From what I can see there seem to be a few with the same issue in the past few days or so.

I've tried on differnt platforms (desktop, laptop, mobile). And others seem to have as well.

Re: My Sky App asking for UK postcode

ChicoCannon — Sat, 09 May 2026 08:40:58 GMT

@caesarome yes I did, I got no response and now I dont have the option to join chat, speech bubble icon is gone and no matter what I click in email notification it just brings me back to the discussion.

Re: My Sky App asking for UK postcode

caesarome — Sat, 09 May 2026 09:07:05 GMT

@ChicoCannon

I have escalated your post again so same as before with regards to looking out for the chat bubble.

Re: My Sky App asking for UK postcode

Jason- — Sat, 09 May 2026 09:13:15 GMT

Good Morning @ChicoCannon, we're sorry to see you're still waiting to hear back from us after your post was escalated to us. My colleague sent you a message providing you details to contact our team in Ireland, as we are unable to assist with your account here, did you get this?

Thanks, Jason