topic Re: Unsupported location for videos on Sky Sports website in Mobile Apps & Websites

Unsupported location for videos on Sky Sports website

cOzMaTiC — Tue, 23 Jul 2024 14:39:36 GMT

Hi there,

I'm not using any VPN service or anything to cloak my internet connection, but whenever I'm viewing videos on the Sky Sports website (e.g. those in news articles), I am seeing the following as an overlay on the video:

"Unsupported location

The video you are trying to watch cannot be viewed from your current country or location".

I can confirm my IP address is showing as coming from the UK from multiple geo lookup sites too. Please can someone assist me.

Thanks!

Re: Unsupported location for videos on Sky Sports website

Annie+UK — Tue, 23 Jul 2024 14:44:18 GMT

If you use a dynamic IP Address then try forcing a new address and see if that fixes the issue

Re: Unsupported location for videos on Sky Sports website

cOzMaTiC — Tue, 23 Jul 2024 14:47:31 GMT

Hi, thanks for the quick response. It's a coporate internet connection and it's a static IP.

Re: Unsupported location for videos on Sky Sports website

Annie+UK — Tue, 23 Jul 2024 14:57:30 GMT

Looks like Sky is not detecting the correct country 😞 Have you talked to the dept that controls the Internet there?

Re: Unsupported location for videos on Sky Sports website

cOzMaTiC — Tue, 23 Jul 2024 15:01:02 GMT

Yep, I am in IT 🙂

Everything looks absoutely fine; all the major Geo IP lookup services are reporting the IP address as being in the UK.

Unfortunately, I just don't know how to reach out to someone in Sky who can help with this.

Re: Unsupported location for videos on Sky Sports website

JT41 — Thu, 06 Feb 2025 22:50:20 GMT

Did you ever solve this? As I have exactly the same issue and no-one, including the sky support line seem to be able to help! Thanks.

Re: Unsupported location for videos on Sky Sports website

Holthouse — Mon, 27 Oct 2025 06:59:35 GMT

I have the same problem when on my home WiFi (which is 3 5G broadband) but if I tether my iPad to my phone, which is with the same provider, the videos play. It's very odd and very frustrating!!

Re: Unsupported location for videos on Sky Sports website

David769 — Sun, 03 May 2026 16:00:18 GMT

I have same issue. If I use WiFi it's doesn't support location even though I'm in the UK.

However if I switch to 5G or 4G the video work fine. Strange.

Re: Unsupported location for videos on Sky Sports website

Annie+UK — Sun, 03 May 2026 16:16:37 GMT

Sounds like your IP Address is not correctly set to the UK, contact your ISP to see if they can confirm the IP Addrees is not the issue