topic Re: MySky App seeking UK postcode for ROI account in Mobile Apps & Websites

MySky App seeking UK postcode for ROI account

KincaidK — Sat, 25 Apr 2026 14:00:10 GMT

Hiya, I am trying to access my MySky app and on the landing page a postcode is sought. My ROI address Eircode is not accepted & I do not have any options on screen to progress.

Please help!

Re: MySky App seeking UK postcode for ROI account

caesarome — Sat, 25 Apr 2026 15:34:42 GMT

@KincaidK

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: MySky App seeking UK postcode for ROI account

LJB-C — Sat, 25 Apr 2026 15:41:52 GMT

Thanks for escalating this @caesarome. We’ve sent @KincaidK an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.