topic Re: Postcode error when trying to log in to My Sky app in Mobile Apps & Websites

Postcode error when trying to log in to My Sky app

Ellcook — Thu, 16 Apr 2026 08:33:01 GMT

When entering my postcode on My Sky app an error message occurs. It doesn't work on a web browser on a different device either. I have never been able to get in to the app since having my Sky mobile (nearly 2 years). I have spoken to Sky on the phone many times with this but nothing seems to get resolved.

Re: Postcode error when trying to log in to My Sky app

caesarome — Thu, 16 Apr 2026 08:43:26 GMT

@Ellcook

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Postcode error when trying to log in to My Sky app

LJB-C — Thu, 16 Apr 2026 09:03:28 GMT

Thanks for escalating this @caesarome. We’ve sent @Ellcook an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.