topic Website technical difficulties in Mobile Apps & Websites

Website technical difficulties

Charlie+13561 — Fri, 10 Apr 2026 16:18:37 GMT

Looks like our old demon - website issue is back, sorry. we're having technical difficulties. All I want to do it order Glass 2nd Gen. Been like it for 3 days, even when I did phone in the advisor could not progress the order ! Come on sky you are a massive company with a huge turnover cant you sort this out a quicker, you need to do better.

Re: Website technical difficulties

Charlie+13561 — Tue, 14 Apr 2026 19:35:27 GMT

Yippee, technical difficulties are now resloved on skys website so I was able to place my order for Sky Glass

Re: Website technical difficulties

arcadeavenger — Tue, 14 Apr 2026 19:36:48 GMT

Hi @Charlie+13561 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.