topic App stopped working in Mobile Apps & Websites

App stopped working

Bubbley293 — Fri, 03 Apr 2026 11:03:26 GMT

Hi my sky app seems to have stopped working the day I ordered my sky broadband over the phone I have cleared cache I have uninstalled and reinstalled and still same thing asking postcode then numbers from the way sky glass was ordered No1 I didn't order sky glass only broadband so I tick card as payed with card and put the two numbers in of the ones the ask for and I get its not you its us try later this is happening for near a week now ! Frustrating as I use it for my mobile for the data roll any help ?

Re: App stopped working

caesarome — Fri, 03 Apr 2026 11:13:18 GMT

@Bubbley293

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: App stopped working

J_ham — Fri, 03 Apr 2026 11:27:40 GMT

Thanks @caesarome for escalating this. We’ve sent @Bubbley293 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.