topic Re: When i log into my SKY APP it says I don’t have authorisation to use the account in Mobile Apps & Websites

When i log into my SKY APP it says I don’t have authorisation to use the account

JAIMEB2026 — Fri, 03 Apr 2026 07:24:44 GMT

When I log into my SKY app it has suddenly started to say I don't have authorisation to use the account but I've been using it since 2010. Why had it suddenly stopped me using the app? Does not matter about password or user ID. It lets me in, welcomes me and then when I go to click on my sky vip awards, it states I don't have authorisation. I've deleted and re downloaded app, I've changed the password, etc. I can log in and see what Sky packages I have but as soon as I try to get my vip awards, etc it states the above. HELP!!

Re: When i log into my SKY APP it says I don’t have authorisation to use the account

caesarome — Fri, 03 Apr 2026 08:43:47 GMT

@JAIMEB2026

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: When i log into my SKY APP it says I don’t have authorisation to use the account

J_ham — Fri, 03 Apr 2026 09:21:45 GMT

Thanks @caesarome for escalating this. We’ve sent @JAIMEB2026 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.