Mysky

Thenewtons — Fri, 03 Apr 2026 04:17:11 GMT

Unable to log into app. Tried resetting password but app won't recognise my post code to link to my account

Re: Mysky

caesarome — Fri, 03 Apr 2026 08:42:54 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mysky

J_ham — Fri, 03 Apr 2026 09:20:51 GMT

Thanks @caesarome for escalating this. We’ve sent @Thenewtons an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

topic Mysky in Mobile Apps & Websites

Mysky

Re: Mysky

Re: Mysky